Technical Resume

Timothy R Gillespie
974 Fieldgate Way
Gardnerville, NV 89460
[email protected]
(916) 501-1771

Desktop Support

IT operations

Project Management

Social Media

Windows Desktops in Active Directory

Online Marketing

Remote Access and Support

Design Installation and Support of Small and Medium Business Networks

SEO/SEM

Web Design

OS Updates on Macs Windows and Mobile Devices

Mobile Devices

Creative Services

Information Technology

Apple and Associated Peripherals

Installation and Training of individual and/or large groups

Hundreds of other Applications on Desktop and Cloud

All Versions of Microsoft Office and OpenOffice Suites

WordPress and other CMS Systems and Web Design Tools

eCommerce

Backup and Storage Solutions

Routers Hubs and Switches

Virus/Spyware

Integration of New Technologies

Design Installation and Support of Small and Medium Business Networks

Custom and Specialized Internet Research Specialist

Find Technology Solutions to Everyday Processes

TCP/IP

Process Improvement and Automation

Video Creation, Editing, and Deployment

Site Survey and Documentation for Wireless Network Installs

Desktop Imaging and Deployment

Find Technology Solutions to Everyday Processes

Remote Access and Support

Wireless Troubleshooting

Site Survey and Documentation for Wireless Network Installs

Core Competencies/Career Achievements
  • Microsoft Small Business Servers
  • Novell Administrator Trained and Supported
  • Government, Medical, Legal, Small and Enterprise Environments
  • Mac Servers
  • Retail Experience Small and Large
  • Network Applications Supported In Past Positions
  • Novell’s Groupwise
  • Corel Office Suite
  • Microsoft Exchange Server
  • Microsoft SharePoint
  • Various Network Virus and Backup Applications
  • Customized Database Design for Jury Selection For El Dorado Counties
  • As400 System in Casino Environment With Attached Clients Through 3270 Emulation Cards
Other Networking Hardware I Have Worked With
  • Lan Cabling and Crimping
  • Fiber Optics
  • Cable Test Equipment
  • Network Diagnostic Hardware and Software
  • Rack Equipment Servers/Routers/Switches/Hubs/Ups/Telephone
  • Novell & Windows Servers
  • Print Servers
OTHER SKILLS/CLASSES

I give technology classes in my community to large groups and individuals, on a variety of topics including:

  • How to search the internet effectively
  • How to build a website for your business
  • Photography and video for your business
  • Social networking
  • Online marketing
  • Using an IOS device
  • How to use your voice to get things done on your mobile device
  • How to find apps for your needs
  • Windows classes
  • Mac classes
  • Also, provide customized instruction for customers needs
  • Creative marketing using just your mobile device

 

Professional Experience
October 2014 to Present – Permanent Contract Position

Verge Technologies

Provide IT help desk and general IT maintenance services to customers of AGCredit’s Nevada offices located in Fallon, Reno, Elko, and Alturas. Perform monthly computer/printer maintenance and cleaning, checking for anti-virus and other necessary patch updates, update user-profiles and assist with troubleshooting user issues and other services contracted by the customer. Server and UPS installations. IOS device support and training.

March 2015 to November 2015 – Contract Position

Bravo Consulting

Provide Remote IT Help Desk services to Netfortris customers in El Salvador, Seattle, and San Francisco. Systems are running Windows 7 and 8 clients in an Active Directory environment. NetFortris is a business communications infrastructure company for the network, communications, applications, and IT services. They also offer cloud technology solutions.

September 2014 – Temporary Contract Position

Arrow Electronics

I have worked on many desktop and network upgrade projects for many companies such as Blue Cross, Sutter Health and most recently for Arrow Electronics in Reno, NV performing upgrades from Windows XP to Windows 7.

May 2013 – August 2013

Newmont Mining Corp – Temporary Contract Position

Desktop support for Windows-based systems in an active directory enterprise environment. I also worked on several special projects. Support included a number of remote mine sites in the Winnemucca to Elko Nevada areas

4/2001 – Present

TimsTechStuff & Various Contract Positions

Cameron Park/CA

Field Engineer/Contractor

Heavy emphasis on remote and onsite remote systems support for MAC and PC computers. Some sites require travel. Build websites for small to medium-sized businesses, and provide training for using their sites and computer systems. Also provide training and support for mobile technologies, video, and photography services, SEO/SEM, social media management, how to create content for their sites. Work on various contract jobs throughout Sacramento and the Bay Area doing hardware & OS upgrades, installation, and troubleshooting. Travel to customer sites throughout the greater Sacramento area as well as the Bay area and Lake Tahoe. Specializing in desktop, networks in wired and wireless installations. Provide consulting services for businesses and provide process improvement and support for a wide range of computers and peripheral equipment including hand-held and wireless devices as well as server installation and support, desktop support, router configuration, VPN connections, email setup, digital work-flow technologies, new PC setup, PC tune-up, software installation, memory installation, peripheral installation, operating system installation, data migration, virus/spy-ware removal, backup and recovery, internal and external web page design services. Extensive experience with digital workflow solution and many other software applications too numerous to list here. Much work is performed on-site at customer locations, but more support is being provided using remote tools.

07/2007 – 08/2009

Topcon Medical Systems

Paramus/NJ

Field Support Specialist

Provide Topcon customers with telephone, remote and field service support of their Advanced Technology products. These services are then documented in the service database. Offices supported are ophthalmic & medical offices including the VA, Wal-Mart, Lenscrafters, etc.

Responsibilities included professional and personal assistance to clients in answering inquiries, locating information and interpreting resource catalogs via telephone and remote assistance

Maintain the Topcon service database by documenting all services provided

Advise engineering and management of any product/quality issues

Maintain strong working knowledge of all products

Travel to customer sites to provide repair, maintenance, and training as necessary

4/2001 – 1/2002

Eyefinity

Folsom/CA

Desktop Support

Sole desktop support for approximately 100 user WAN environments running mostly Windows NT. Daily duties included new system setups, troubleshooting software, and hardware issues, user training, as well as designed, maintained and asset managed all hardware/software. Installed and maintained a Web Server for an Intranet, which housed developer documentation procedures and made them available online. Worked closely with Vision Service Plan Network Engineers to assure smooth software upgrades and verify licensing and policies were being followed since they still maintained the server farms for Eyefinity.

7/2000 – 4/2001

CAIS – No longer in business

Washington/DC

Field Engineer/Project Manager

Traveled mainly throughout the western United States and was responsible for a variety of project management functions including supervising field engineers for installation of wireless and wired Internet technologies. In addition, we provided a custom interface with the hotel/motel billing system for ease of billing customers for internet services and provided various troubleshooting support for these applications. Also performed post service calls on existing installations and upgrades, troubleshooting issues with installed products including a wide variety of wired/wireless and over voice Internet technologies, routers, hubs, switches & telco equipment. Traveled to customer sites for wireless and wired surveys for the installation of products in hotels & motels in addition to training staff. Tools we used for documentation of projects mostly were Microsoft Project, Microsoft Visio, Microsoft Office 2000 suite. Worked with various vendors to ensure installation went as planned and in a timely manner and acted as the liaison between vendors and customers

 11/1996 – 7/2000

Lantech

Sacramento/CA

Field Engineer

Fieldwork for a company that specializes in LAN/WAN Technologies. Standard applications were typically Arcserve, Intel LANDesk VProtect (now Symantec product), APC Smart-UPS, Axis Storpoint CD Server, Microsoft Exchange or GroupWise, Outlook 97-2000, Office 97-2000, Corel Office Suite, PC Anywhere. Most works performed was support at the desktop level and connectivity issues with both standalone and small business servers running in both Novell and Windows environments. Other typical work involved design and setup of networks for small to medium-sized businesses and many installations were with Microsoft Small Business Servers.

2/1994 – 11/1996

Recom Technologies

Sacramento/CA

PC LAN Analyst & Field Engineer

Recom was an SBA contractor that supported Western Area Power Administration located in the Sacramento area. Responsible for support of clients connected to 7 Novell Servers in a LAN/WAN environment with approximately 200-300 local users. Extensive work in a government environment supporting users issues with desktops connecting to both Novell and Windows Servers. Novell administration work and cabling issues were also part of the daily routine as well as traveling to remote sites for user support. This was a team environment with typically 4 or 5 people on the desktop team

9/1993 – 2/1994

Computer City – No longer in business

Sacramento/CA

Retail Sales Manager

Sales supervisor; promoted to Retail Sales Manager within 4 months, in a large multi-million-dollar retail computer store. Directly responsible for training and support of sales staff comprised of approximately 30 people and running of the retail computer store.

4/1993 – 9/1993

Western Pacific Technology – No longer in business

So Lake Tahoe/CA

Sales & Service Manager

Involved in all aspects of running a retail computer store which employed 5 people. Setup and trained service department personnel, setup accounting system and recommended product and services store offered.

12/1991 – 4/1993

Smart Computers – (Caesar’s employment was a 1-year job) – No longer in business

So Lake Tahoe/CA

Field Engineer

The proprietor of consulting business for everything relating to personal computers including training, networking, sales, upgrades and repair of both hardware and software. Also employed at Caesars Tahoe as an operator on the AS400 computer system. Duties at Caesars included report generation/distribution, system backups, user support, maintenance and inventory of computer equipment. Novell network running Windows-based desktops and connectivity to an AS400 system through emulation cards to run in 3270 emulations.

11/1990 – 12/1991

Computer Base

So Lake Tahoe/CA

Store Manager/Technician/Sales

Employed as store manager, technician, and salesman selling and servicing both IBM compatible and Apple products.

10/1989 – 6/1990

Lake Tahoe Community College

So Lake Tahoe/CA

Lab Aide

Assisted students enrolled in various computer studies such as dBase, Word Perfect, Microsoft Word, Lotus 123, PageMaker, DOS, and Basic programming.

9/1985 – 10/1990

Micro Systems & Support

So Lake Tahoe/CA

Field Engineer

Micro Systems specialized in IBM and compatible systems and peripherals. Duties included system repair, upgrade, and support of both hardware and software. Designed custom database applications and trained users on a wide variety of software. We were awarded the contract to develop a custom database program for the court system for El Dorado County to do Jury Selection and I was heavily involved in the development and training of users of that system. Installation and support of desktop and servers in both Novell & Windows server environments.

Education & Credentials

2015

  • AWS Business Professional (Released September 2015)
  • Dell CSSAT0211WBTT – Compellent Top Gun Storage Architect Technical v3 1013
  • Dell PSPR1013WBTT – PS Series Storage Array Course
  • Dell PSST1108WBTT – EqualLogic Technical v4 – 1213
  • SEO Certification

2000

  • Rocky Mountain School of Photography

1/1997

  • MCP (Microsoft Certified Professional)
  • US-CA-Sacramento

4/1994

  • Novell CNA
  • US-CA-Sacramento
  • Certification
  • Trained in Novell Netware 3.1x Administrator, Advanced Administrator, Service and Support, Installation and Configuration.

9/1984

  • Lake Tahoe Community College
  • US-CA-South Lake Tahoe
  • Certification
  • Data Processing and Basic Programming Lake Tahoe Community College So. Lake Tahoe, Ca. 1984.
Current Affiliations/Hobbies:

 

  • Private Pilot
  • Certified Scuba Diver
  • Professional Photographer
  • Web Design, Internet and Mobile Technologies