TIMOTHY R. GILLESPIE
974 Fieldgate Way Gardnerville, NV 89460
[email protected] (916) 501-1771
DESKTOP SUPPORT • IT OPERATIONS • PROJECT MANAGEMENT • SOCIAL MEDIA • ONLINE MARKETING
4/2001 – Present
TimsTechStuff & Managing Director at SWARM TIMSTECHSTUFF.COM & SARDRONES.ORG
Field Engineer/Contractor/Business Owner
I mange the online network of drone pilots for search and rescue missions and run my own information services business.
Heavy emphasis on WordPress Web Designs and Social Media. Remote and onsite remote systems support for MAC and PC computers. Some sites require travel. Build websites for small to medium sized business and provide training for using their sites and computer systems. Also provide training and support for mobile technologies, video and photography services, SEO/SEM, social media management, how to create content for their sites. Work on various contract jobs throughout Sacramento and the Bay Area doing hardware & OS upgrades, installation and troubleshooting. Travel to customer sites throughout the greater Sacramento area as well as the Bay area and Lake Tahoe. Specializing in desktop, networks in wired and wireless installations. Provide consulting services for businesses and provide process improvement and support for a wide range of computers and peripheral equipment including hand-held and wireless devices as well as server installation and support, desktop support, router configuration, VPN connections, email setup, digital work-flow technologies, new PC setup, PC tune up, software installation, memory installation, peripheral installation, operating system installation, data migration, virus/spy-ware removal, backup and recovery, internal and external web page design services. Extensive experience with digital work-flow solution and many other software applications too numerous to list here. Much work is performed on-site at customer locations, but more support is being provided using remote tools.
March 2015 to November 2015 – Contract Position
Provide Remote IT Help Desk services to Netfortris customers in El Salvador, Seattle and San Francisco. Systems are running Windows 7 and 8 clients in an Active Directory environment. NetFortris is a business communications infrastructure company for network, communications, applications, and IT services. They also offer cloud technology solutions.
October 2014 to 1/2017 – Permanent Contract Position
Provide IT help desk and general IT maintenance services to customers of AGCredit’s Nevada offices located in Fallon, Reno, Elko and Alturas. Perform monthly computer/printer maintenance and cleaning, checking for anti-virus and other necessary patch updates, update user profiles and assist with troubleshooting user issues and other services contracted by the customer. Server and UPS installations. IOS device support and training.
September 2014 – Temporary Contract Position
I have worked on many desktop and network upgrade projects for many companies such as Blue Cross, Sutter Health and most recently for Arrow Electronics in Reno, NV performing upgrades from Windows XP to Windows 7.
May 2013 – August 2013
Newmont Mining Corp – Temporary Contract Position
Desktop support for Windows based systems in an active directory enterprise environment. Also worked on several special projects. Support included a number of remote mine sites in the Winnemucca to Elko Nevada areas
07/2007 – 08/2009
Topcon Medical Systems
Field Support Specialist
Provide Topcon customers with telephone, remote and field service support of their Advanced Technology products. These services are then documented in the service database. Offices supported are ophthalmic & medical offices including the VA, Wal-Mart, Lenscrafters, etc.
Responsibilities included professional and personal assistance to clients in answering inquiries, locating information, and interpreting resource catalogs via telephone and remote assistance
Maintain the Topcon service database by documenting all services provided
Advise engineering and management of any product/quality issues
Maintain a strong working knowledge of all products
Travel to customer sites to provide repair, maintenance and training as necessary
Education & Credentials
AWS Business Professional (Released September 2015)
Dell CSSAT0211WBTT – Compellent Top Gun Storage Architect Technical v3 1013
Dell PSPR1013WBTT – PS Series Storage Array Course
Dell PSST1108WBTT – EqualLogic Technical v4 – 1213
Rocky Mountain School of Photography
MCP (Microsoft Certified Professional)
Trained in Novell Netware 3.1x Administrator, Advanced Administrator, Service and Support, Installation and Configuration.
Lake Tahoe Community College
US-CA-South Lake Tahoe
Data Processing and Basic Programming Lake Tahoe Community College So. Lake Tahoe, Ca. 1984.
- Private Pilot
- Certified Scuba Diver
- Professional Photographer
- Web Design, Internet and Mobile Technologies