I have a lot of experience and in my current situation, I am semi-retired but continue to work part time and full time.
I currently specialize in WordPress Websites and eCommerce. I have been helping individuals and companies with all their technology needs since 1985. I can teach you to do many things yourself, or just handle it all for you. If you need any computer upgrades such as upgrading Windows 7 to Windows 1o, no Windows 11 yet. Got hit with a virus? Need a network? Help with mobile technology? I can do it all!
The thing that keeps me the busiest these days is helping people with their online goals, including Social Media, YouTube, and of course their websites.
Things change quickly and I am constantly training on new technologies. A lot of areas of past experience, of course, do not currently apply, or are just outdated, but have listed them to show my abilities to learn and adapt.
Timothy R Gillespie
Technology Pro and Part107 Drone Pilot
Technology professional at TimsTechStuff.Com and Drone Pilot
TIMOTHY R. GILLESPIE
974 Fieldgate Way Gardnerville, NV 89460
DESKTOP SUPPORT • IT OPERATIONS • PROJECT MANAGEMENT • SOCIAL MEDIA • ONLINE MARKETING
Windows Desktops in Active Directory, All versions of Windows, Social Media, SEO, SEM, Web Design, Creative Services, Information Technology, Macintosh and Associated Peripherals, OS Updates on Macs, Windows and Mobile Devices, WordPress and other CMS Systems, Web Design Tools, eCommerce Installation and Training, Mobile Devices, Training and Support, Integration of new Technologies, All Versions of Microsoft Office and OpenOffice Suites, Hundreds of other applications on Desktop and Cloud, TCP/IP Routers, Hubs and Switches, Backup and Storage Solutions, Virus, Spyware, and Backup Solutions, Video Creation, Online Marketing, Social Media, Find Technology Solutions to Everyday Processes, Design Installation and Support of Small and Medium Business Networks, Process Improvement, Automation, Site Survey and Documentation for Wireless Network Installs, Desktop Imaging and Deployment, Remote Access and Support, OS Updates, Wireless Design/Installation/Support, Site Survey and Documentation Custom and specialized Internet Research specialist.
OTHER HARDWARE/SOFTWARE EXPERIENCE
OTHER ENVIRONMENTS SUPPORTED
MICROSOFT SMALL BUSINESS SERVERS
NOVELL ADMINISTRATOR TRAINED AND SUPPORTED
GOVERNMENT, MEDICAL, LEGAL, SMALL, AND ENTERPRISE ENVIRONMENTS
RETAIL EXPERIENCE SMALL AND LARGE
NETWORK APPLICATIONS SUPPORTED IN PAST POSITIONS
COREL OFFICE SUITE
MICROSOFT EXCHANGE SERVER
VARIOUS NETWORK VIRUS AND BACKUP APPLICATIONS
CUSTOMIZED DATABASE DESIGN FOR JURY SELECTION FOR EL DORADO COUNTIES
AS400 SYSTEM IN CASINO ENVIRONMENT WITH ATTACHED CLIENTS THROUGH 3270 EMULATION CARDS
OTHER NETWORKING HARDWARE I HAVE WORKED WITH
LAN CABLING AND CRIMPING
CABLE TEST EQUIPMENT
NETWORK DIAGNOSTIC HARDWARE AND SOFTWARE
RACK EQUIPMENT SERVERS/ROUTERS/SWITCHES/HUBS/UPS/TELEPHONE
NOVELL & WINDOWS SERVERS
I GIVE TECHNOLOGY CLASSES IN MY COMMUNITY TO LARGE GROUPS AND INDIVIDUALS, ON A VARIETY OF TOPICS INCLUDING:
HOW TO SEARCH THE INTERNET EFFECTIVELY
HOW TO BUILD A WEBSITE FOR YOUR BUSINESS
PHOTOGRAPHY AND VIDEO FOR YOUR BUSINESS
USING AN IOS DEVICE
HOW TO USE YOUR VOICE TO GET THINGS DONE ON YOUR MOBILE DEVICE
HOW TO FIND APPS FOR YOUR NEEDS
ALSO, PROVIDE CUSTOMIZED INSTRUCTION FOR CUSTOMERS NEEDS
CREATIVE MARKETING USING JUST YOUR MOBILE DEVICE
October 2014 to 1/2017 – Permanent Contract Position
Provide IT help desk and general IT maintenance services to customers of AGCredit’s Nevada offices located in Fallon, Reno, Elko, and Alturas. Perform monthly computer/printer maintenance and cleaning, checking for anti-virus and other necessary patch updates, update user-profiles and assist with troubleshooting user issues and other services contracted by the customer. Server and UPS installations. IOS device support and training.
March 2015 to November 2015 – Contract Position
Provide Remote IT Help Desk services to Netfortris customers in El Salvador, Seattle, and San Francisco. Systems are running Windows 7 and 8 clients in an Active Directory environment. NetFortris is a business communications infrastructure company for network, communications, applications, and IT services. They also offer cloud technology solutions.
September 2014 – Temporary Contract Position
I have worked on many desktop and network upgrade projects for many companies such as Blue Cross, Sutter Health, and most recently for Arrow Electronics in Reno, NV performing upgrades from Windows XP to Windows 7.
May 2013 – August 2013
Newmont Mining Corp – Temporary Contract Position
Desktop support for Windows-based systems in an active directory enterprise environment. Also worked on several special projects. Support included a number of remote mine sites in the Winnemucca to Elko Nevada areas
4/2001 – Present
TimsTechStuff & Various Contract Positions
Heavy emphasis on remote and onsite remote systems support for MAC and PC computers. Some sites require travel. Build websites for small to medium-sized businesses and provide training for using their sites and computer systems. Also provide training and support for mobile technologies, video, and photography services, SEO/SEM, social media management, how to create content for their sites. Work on various contract jobs throughout Sacramento and the Bay Area doing hardware & OS upgrades, installation, and troubleshooting. Travel to customer sites throughout the greater Sacramento area as well as the Bay area and Lake Tahoe. Specializing in desktop, networks in wired and wireless installations. Provide consulting services for businesses and provide process improvement and support for a wide range of computers and peripheral equipment including hand-held and wireless devices as well as server installation and support, desktop support, router configuration, VPN connections, email setup, digital work-flow technologies, new PC setup, PC tune-up, software installation, memory installation, peripheral installation, operating system installation, data migration, virus/spy-ware removal, backup and recovery, internal and external web page design services. Extensive experience with digital workflow solutions and many other software applications too numerous to list here. Much work is performed on-site at customer locations, but more support is being provided using remote tools.
07/2007 – 08/2009
Topcon Medical Systems
Field Support Specialist
Provide Topcon customers with telephone, remote, and field service support of their Advanced Technology products. These services are then documented in the service database. Offices supported are ophthalmic & medical offices including the VA, Wal-Mart, Lenscrafters, etc.
Responsibilities included professional and personal assistance to clients in answering inquiries, locating information and interpreting resource catalogs via telephone and remote assistance
Maintain the Topcon service database by documenting all services provided
Advise engineering and management of any product/quality issues
Maintain strong working knowledge of all products
Travel to customer sites to provide repair, maintenance, and training as necessary
4/2001 – 1/2002
Sole desktop support for approximately 100 user WAN environment running mostly Windows NT. Daily duties included new system setups, troubleshooting software, and hardware issues, user training, as well as designed, maintained and asset managed all hardware/software. Installed and maintained a Web Server for an Intranet, which housed developer documentation procedures and made them available online. Worked closely with Vision Service Plan Network Engineers to assure smooth software upgrades and verify licensing and policies were being followed since they still maintained the server farms for Eyefinity.
7/2000 – 4/2001
CAIS – No longer in business
Field Engineer/Project Manager
Traveled mainly throughout the western United States and was responsible for a variety of project management functions including supervising field engineers for installation of wireless and wired Internet technologies. In addition, we provided a custom interface with the hotel/motels billing system for ease of billing customers for internet services and provided various troubleshooting support for these applications. Also performed post-service calls on existing installations and upgrades, troubleshot issues with installed products including a wide variety of wired/wireless and over voice Internet technologies, routers, hubs, switches & telco equipment. Traveled to customer sites for wireless and wired surveys for installation of products in hotels & motels in addition to training staff. Tools we used for documentation of projects mostly were Microsoft Project, Microsoft Visio, Microsoft Office 2000 suite. Worked with various vendors to ensure installation went as planned and in a timely manner and acted as liaison between vendors and customers
11/1996 – 7/2000
Fieldwork for a company that specializes in LAN/WAN Technologies. Standard applications were typically Arcserve, Intel LANDesk VProtect (now Symantec product), APC Smart-UPS, Axis Storpoint CD Server, Microsoft Exchange or GroupWise, Outlook 97-2000, Office 97-2000, Corel Office Suite, PC Anywhere. Most work performed was support at the desktop level and connectivity issues with both standalone and small business servers running in both Novell and Windows environments. Other typical work involved the design and setup of networks for small to medium-sized businesses and many installations were with Microsoft Small Business Servers.
2/1994 – 11/1996
PC LAN Analyst & Field Engineer
Recom was an SBA contractor that supported Western Area Power Administration located in the Sacramento area. Responsible for support of clients connected to 7 Novell Servers in a LAN/WAN environment with approximately 200-300 local users. Extensive work in a government environment supporting user’s issues with desktops connecting to both Novell and Windows Servers. Novell administration work and cabling issues were also part of the daily routine as well as traveling to remote sites for user support. This was a team environment with typically 4 or 5 people on the desktop team
9/1993 – 2/1994
Computer City – No longer in business
Retail Sales Manager
Sales supervisor; promoted to Retail Sales Manager within 4 months, in a large multi-million-dollar retail computer store. Directly responsible for training and support of sales staff comprised of approximately 30 people and running of a retail computer store.
4/1993 – 9/1993
Western Pacific Technology – No longer in business
South Lake Tahoe/CA
Sales & Service Manager
Involved in all aspects of running retail computer store which employed 5 people. Setup and trained service department personnel, set up an accounting system and recommended product and services the store offered.
12/1991 – 4/1993
Smart Computers – (Caesar’s employment was a 1-year job) – No longer in business
South Lake Tahoe/CA
Proprietor of consulting business for everything relating to personal computers including training, networking, sales, upgrade,s and repair of both hardware and software. Also employed at Caesars Tahoe as an operator on the AS400 computer system. Duties at Caesars included report generation/distribution, system backups, user support, maintenance, and inventory of computer equipment. Novell network running Windows-based desktops and connectivity to an AS400 system thru emulation cards to run in 3270 emulations.
11/1990 – 12/1991
South Lake Tahoe/CA
Employed as store manager, technician, and salesman selling and servicing both IBM compatible and Apple products.
10/1989 – 6/1990
Lake Tahoe Community College
South Lake Tahoe/CA
Assisted students enrolled in various computer studies such as dBase, Word Perfect, Microsoft Word, Lotus 123, PageMaker, DOS, and Basic programming.
9/1985 – 10/1990
Micro Systems & Support
South Lake Tahoe/CA
Micro Systems specialized in IBM and compatible systems and peripherals. Duties included system repair, upgrade and support of both hardware and software. Designed custom database applications and trained users on a wide variety of software. We were awarded the contract to develop a custom database program for the court system for El Dorado County to do Jury Selection and I was heavily involved in the development and training of users of that system. Installation and support of desktop and servers in both Novell & Windows server environments.
Education & Credentials
AWS Business Professional (Released September 2015)
Dell CSSAT0211WBTT – Compellent Top Gun Storage Architect Technical v3 1013
Dell PSPR1013WBTT – PS Series Storage Array Course
Dell PSST1108WBTT – EqualLogic Technical v4 – 1213
Rocky Mountain School of Photography
MCP (Microsoft Certified Professional)
Trained in Novell Netware 3.1x Administrator, Advanced Administrator, Service and Support, Installation and Configuration.
Lake Tahoe Community College
US-CA-South Lake Tahoe
Data Processing and Basic Programming Lake Tahoe Community College So. Lake Tahoe, Ca. 1984.
•Certified Scuba Diver
•Web Design, Internet and Mobile Technologies